Draft for legal review. This document was generated as a starting point and has not been reviewed by a legal practitioner. Have it checked against the Protection of Personal Information Act 4 of 2013 (POPIA) before the marketplace goes live.

Who we are

SA Web Mall is an online marketplace operating in South Africa. Products are listed and sold by independent vendors who each run their own store on the platform. This policy explains what personal information we collect, why we collect it, and what we do with it.

What we collect

When you browse. Pages viewed, approximate location derived from your IP address, browser and device type, and information stored in cookies.

When you create an account. Your name, email address, and password. You may also add a phone number and delivery address.

When you place an order. Billing and delivery address, contact number, order contents, and payment status. Card details are handled by our payment providers and are never stored on our servers.

When you register as a vendor. Trading name, contact details, business address, and where applicable your company registration number, VAT number and banking details, so that we can pay you out.

When you contact us or leave a review. The content of your message or review, and the details you supply with it.

Why we use it

To create and manage your account, to process and deliver your orders, to pay vendors, to prevent fraud, to respond to queries and disputes, to meet our legal and tax obligations, and to improve the site. Where we send marketing, we do so only with your consent, and every message includes a way to unsubscribe.

Who we share it with

Vendors. When you order from a store, that vendor receives the information they need to fulfil and deliver your order. Vendors may use it only for that purpose.

Service providers. Payment gateways, delivery partners, hosting and email providers, each only to the extent needed to provide their service.

Authorities. Where we are legally required to disclose information.

We do not sell your personal information.

Cookies

We use cookies to keep you signed in, remember the contents of your basket, and understand how the site is used. You can control cookies through your browser settings, though disabling them may stop parts of the site working.

How long we keep it

Account information is kept while your account is open. Order and payment records are kept for the period required by South African tax and company law. Marketing consent records are kept until you withdraw consent.

Your rights under POPIA

You have the right to ask what personal information we hold about you, to have inaccurate information corrected, to ask us to delete information we no longer have grounds to keep, to object to processing, and to withdraw consent to marketing at any time. You also have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details published on this site.

Security

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access and misuse. No online service can guarantee absolute security, but we work to keep your information safe and will notify you and the Information Regulator of a breach where the law requires it.

Children

The marketplace is not intended for use by children under 18 without the consent of a parent or guardian.

Changes to this policy

We may update this policy. The version published on this page is the version that applies.